Frequently Asked Questions

Have a question? Perhaps you'll find an answer in our FAQ...

Customer Service

Frequently Asked Questions about customer service, including orders and shipping information.

Our internet site cannot caculate International Shipping.

Once your order has been placed we will contact you via email with a shipping quote. Once you have approved the quote, we will contact you by phone for your credit card details since our internet site does not retain that information.

If you decline the shipping quote or do not respond in a timely fashion, we will void your parts authorization and cancel your order.

If you would like a quote ahead of time before placing an order, please contact us via email.

Contact our sales department and we will can either email, mail or fax an applicaiton to you.

Please send a S.A.S.E. (two regular postage stamps) with your request to:

Maier Mfg., Inc.
416 Crown Point Cr.
Grass Valley, CA 95945

Gift certificates can only be redeemed by mail. Send order detail
to: Maier Mfg., Inc., 416 Crown Point Circle, Grass Valley, CA 95945.

Shortages, errors or defective material claims must me made within 10 days of receipt of goods. If you have a problem or need to return parts, call our sales department for a RA #.

Please contact us for via email for a list of authorized dealers in your country.

Double check your card number, expiration date, cvv code and zip code. If your credit card still will not authorize, you can pay with a cashiers check or money order. Or you may give our sales department a call and we can refer you to an authorized dealer in your area.

Once your order ships, an email will be sent to you with an attachment showing your invoice and tracking number.

To track your order using the provided tracking number Click Here. If you need assistance please call our sales department.

UPS can only deliver to a physical address, no PO Box.

We ship orders via UPS ground frieght. Air freight is extra and will require calling our sales department for a quote for additional charges.

USA: To obtain a shipping quote, click on parts interested in, select color and add to cart. Scroll down to "estimate shipping cost". Enter your shipping information and caculate. The UPS ground rate will be given.

Canada: Contact our sales department for a UPS Shipping quote. Brokerage, taxes and duties are extra charge and are due upon arrival. If you would like a list of our Canadian dealers, please let us know. See FAQ International Shipping Quote.

International: Contact our sales department for a Shipping quote. If you have already placed an order through the website, our sales department will contact you via email with further instructions for processing your order. See FAQ International Shipping Quote.

First, you will receive a confirmation that your order has been received. Second, you will receive notification that your order has been processed. Third, once your order ships, you will be sent and email with an invoice and tracking number attached.

If you do not receive a confirmation number, check your junk mail folder and/or contact our sales department, there may be a problem with your order.

Orders usually ship within 1-2 working days. We will inform you if your parts are out of stock. If your order contains out of stock items, it may take 5-7 days to ship. Once your order ships, you will receive an email with your invoice and UPS tracking number attached. You can then track your order by going to UPS.com.

Product

Frequently Asked Questions about Maier Products.

If you do not find what you are looking for on our website, please contact:

Can Am Parts contact RTR Moto at www.rtrmoto.com

Honda CR Parts contact VMX Racing at www.vmxracing.com

Husky & Manark contact Vintage Husky at www.vintagehusky.com

Husky, Maico, Honda & Yamaha contact Vintage Iron at
www.vintageiron.com

Kawasaki KX contact Nightmare Racing at www.nightmare-racing.com

Maico, CZ and Elsinore contact Bobs Vintage at (435)563-8640

Suzuki RM contact www.vintage-suzuki.com

Contact our sales department and we will can either email, mail or fax an applicaiton to you.

Not a problem. We can send you a sample of a color you are interested in. Please call our sales department and let us know what color you are interested in and we will mail it to you at no charge.

Contact our sales department via email and we can send it right over to you.

The hardware we provide with our parts in many case is used along with your stock OEM hardware. Call our sales department for cost and availability.

All thermoformed plastic products produced my Maier Mfg., Inc. carry a one year warranty against breakage from date of purchase.

Call our Return Department for return authorization. All returns subject to manager's approval. Proof of purchased required.

Parts other than those thermoformed or injection molded do not carry a warranty of any kind, expressed or implied.